> For the complete documentation index, see [llms.txt](https://developers.incidents.cloud.solarwinds.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developers.incidents.cloud.solarwinds.com/integration-and-extensibility/webhooks/outgoing-webhooks/_index/use-cases.md).

# Use-cases for outgoing Webhooks

Webhooks can be leveraged in various scenarios. We have put together some common use-cases.

* Building internal custom dashboards to visualize or analyze incidents
* Sending data to ticketing tools, such as Zendesk, Freshdesk, Shortcut, Asana, etc.
* Sending events to communication apps, such as Slack, MS Teams, etc.
* Alerting when a workflow is disrupted- then use the API to re-run the workflow
* Triggering internal notification systems to alert people when incidents are created/resolved
* Building your own automation plug-ins and tools